FAQ

1. General Product Questions

Q: What makes MoiHug different from regular plush toys?

A: MoiHug is a science-backed sleep aid designed for both babies and adults. Unlike standard plushies, it features rhythmic patting technology that mimics a mother's heartbeat and a human hug to help lower cortisol levels and provide anxiety relief.

Q: Is MoiHug suitable for adults with anxiety or insomnia?

A: Absolutely! Many of our users are adults struggling with stress, insomnia, or loneliness. The calming vibrations and optional heating function act as a nervous system regulator, signaling your body that it is safe to relax.


2. Usage & Safety

Q: Is the MoiHug sleep body pillow safe for newborns?

A: Yes, safety is our top priority. MoiHug is made from hypoallergenic materials safe for sensitive skin. For infants under 12 months, we recommend placing the device near the baby (not covering the face) or using it for supervised soothing.

Q: Does it have a heating function?

A: Yes! Select MoiHug models come with a soothing heat feature. This mimics the warmth of a human palm, which helps relieve stomach discomfort (like colic in babies) and provides extra comfort on cold nights.

Q: Is the cover removable for washing?

A: Yes! Hygiene is crucial for a sleep companion. The cover is fully removable, allowing you to hand wash or machine wash the plush cover to keep it fresh.

Have more questions? Contact our team at support@moihug.com.