Terms of service

Welcome to MoiHug! Please read these Terms of Service carefully before accessing or using this website and purchasing MoiHug Brand Multi-functional Body Pillows. By accessing or using any part of the site, you agree to be bound by these Terms.

1. Acceptance of Terms

These Terms of Service constitute a legally binding agreement between you and MoiHug LLC (hereinafter referred to as "we," "us," or "the Company"). If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

2. Scope of Service

This website provides online sales services for MoiHug Brand Multi-functional Body Pillows. We reserve the right to modify, suspend, or discontinue any part or all of the services at any time without prior notice.

3. User Accounts

  • Account Creation: You agree to provide accurate, complete, and current registration information.
  • Account Security: You are responsible for maintaining the confidentiality of your account information. You must notify us immediately of any unauthorized use.
  • Account Termination: We reserve the right to suspend or terminate your account at our sole discretion.

4. Product Information and Availability

  • Product Descriptions: We strive for accuracy but do not warrant that all information is error-free.
  • Color Display: Actual product colors may differ slightly due to monitor variations.
  • Stock Availability: All products are subject to availability. We reserve the right to cancel orders if an item is out of stock.

5. Orders and Payments

  • Order Acceptance: A confirmation email does not constitute final acceptance of an order.
  • Pricing: All prices are in US Dollars. Shipping, duties, and taxes are calculated at checkout.
  • Payment Security: Payments are processed via secure third-party gateways. We do not store your card information.

6. Shipping

  • Processing Time: Orders are processed and tracking is provided within 5 business days.
  • Estimated Delivery: Typically expected within 15 calendar days.
  • Duties and Taxes: International recipients are responsible for any local import duties and taxes.

For more details, please view our Shipping Policy.

7. Refunds and Returns

If you are not satisfied with the item received, please contact us promptly. Items must be in unused condition and original packaging.

  • Shipping Costs: Costs for returns due to quality issues will be borne by us; returns for personal reasons will be borne by the customer.

Detailed information is available in our Refund Policy.

8. Intellectual Property

All content on this website, including text, graphics, logos, and product designs, is the property of MoiHug LLC and is protected by copyright and trademark laws. You may not copy or exploit any content without our prior written consent.

9. User Conduct

You agree not to engage in:

  • Posting unlawful, harmful, defamatory, or discriminatory content.
  • Impersonating any person or entity.
  • Transmitting viruses or malicious code.
  • Disrupting the network connections of the website.

10. Disclaimer of Warranties

This website and all products are provided "as is" without any warranties, express or implied, including merchantability or fitness for a particular purpose.

11. Limitation of Liability

MoiHug LLC shall not be liable for any indirect, incidental, or consequential damages arising from your use of this website. Our total liability shall not exceed the amount paid for the related products.

12. Indemnification

You agree to indemnify MoiHug LLC and its affiliates from any claims or expenses arising out of your violation of these Terms.

13. Governing Law and Dispute Resolution

These Terms shall be governed by the laws of the State of Wyoming, USA. Any disputes shall be subject to the exclusive jurisdiction of the state and federal courts in Wyoming, USA.

14. Changes to Terms

We reserve the right to update these Terms at any time. Your continued use of the website constitutes acceptance of those changes.

15. Severability

If any provision is determined to be unenforceable, the remaining provisions shall remain in full force and effect.

16. Entire Agreement

These Terms of Service constitute the entire agreement between you and us regarding your use of the website.