Order Tracking

Thank you for shopping at MoiHug! We know you're eager to receive your MoiHug Multi-functional Body Pillow. This page will guide you on how to track your order.

How to Track Your Order

Within 5 business days after placing your order, we will email your tracking information to the address provided during checkout.

Method 1: Click the Email Link

Simply click the tracking link in our email for real-time updates directly on the carrier's website.

Method 2: Track on Our Website

Visit our "Order Tracking" page and enter your Order Number and Tracking Number to see your package's movement.

Shipping Timeline

  • • Order Processing: Tracking info will be uploaded within 5 business days.
  • • Estimated Delivery: Typically delivered within 15 calendar days after shipping.

Common Questions

Tracking info not updating?

It usually takes 24-48 hours for the first update. If it remains untracked longer, please contact us.

Package shows "Delivered" but not received?

Please check your mailbox or with neighbors. If still missing, contact the carrier or our support team immediately.

Need to change address?

Once an order has been shipped, we cannot change the delivery address.

Still have questions? Feel free to Contact Us.