Refund policy

We are committed to providing high-quality MoiHug Brand Multi-functional Body Pillows and want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a dedicated refund service.

Eligibility for Refunds

  • • Unsatisfactory Item — If you receive any unsatisfactory item, please contact us immediately.
  • • Original Condition — The item must be unused and in the same condition as received.
  • • Complete Packaging — Must include all original accessories, tags, and labels.

Refund Process

1. Contact Us

Email: support@moihug.com
Phone: 1 (213) 547-1514

2. Item Return

Once confirmed, follow our instructions to send the item back to the provided address.

3. Inspection & Processing

We will inspect the item upon receipt and initiate the refund if it meets our criteria.

4. Refund Completion

Refunds are typically processed to your original payment method within 5-7 business days.

Shipping Costs

Our Responsibility: If the refund is due to quality issues, damaged goods, or incorrect items, we cover the return shipping costs.

Customer Responsibility: If the return is due to personal reasons—including but not limited to a change of mind, personal dislike, or specific preferences regarding color, style, size, or perceived comfort—the customer is responsible for the return shipping fees. Please note that original shipping charges are non-refundable.

Non-Refundable

  • Items used, worn, or damaged (not due to quality issues).
  • Items missing original packaging, accessories, or tags.
  • Refund requests submitted beyond the stipulated time frame.